INCIDENT MANAGEMENT
MANAGEMENT OF DATA SECURITY INCIDENTS
AND NON-COMPLIANCE INCIDENTS
For a company to be in compliance with the LGPD, it is essential to perform incident and non-compliance management. This management consists of managing, controlling and formalizing all incidents and nonconformities related to information security.
In Quality Manager, administrators can create customized forms with questions directed to the registration of incidents. The solution provides the entire structure that allows for notification of the facts, complete treatment, and evidence of the corrections and improvements generated.
All steps are based on established market methodologies. Thus, the treatment is carried out in a guided manner and involves the selection and prioritization of actions supported by the GUT Matrix, a survey of root causes with the Ishikawa diagram, and the construction of an action plan guided by the 5W2H methodology.